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Lenders Payments Holiday Policies

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Kent Reliance Building Society

  • If payment holiday is being requested for Covid-19 related hardship it will not affect credit score

  • Payment holiday will be provided for up to 3 months

  • No affordability assessment will be required

Telephone: 0345 122 0033

 Santander

  • If payment holiday is being requested for Covid-19 related hardship it will not affect credit score

  • Payment holiday will be provided for up to 3 months

  • No affordability assessment will be required

How to apply: Application to request payment holiday to be made online

Skipton Building Society

  • the customer would contact the lender and inform them that they are impacted by COVID-19

  • the lender would accept these details from the customer and offer an automatic 3-month payment holiday

  • no evidence will be sought from the customer

  • the lender makes the customer aware that interest will accrue and will be contact at the end of the three months to complete an assessment of the customer’s circumstances

  • at the end of three months, an arrangement to pay will be agreed with the customer according to their circumstances to recover any shortfall, while ensuring that the mortgage remains affordable and sustainable

  • the lender notifies the customer that if they wished to complete a full assessment now, there may be other forbearance options more suitable to the customer.

Process/Requirement to be made by phone

Contact: 0345 850 1766

Virgin
Money

  • If payment holiday is being requested for Covid-19 related hardship it will not affect credit score

  • Payment holiday will be provided for up to 3 months

  • No affordability assessment will be required

Process/Requirement to be made by phone

Contact: 0345 602 8301

Aldermore Bank

What Aldermore says:

Reduced or deferred payments

 

We are offering customers the option to reduce or defer mortgages payments for up to 3 months. This means you can pay a lower payment or take a break from payments.  You’ll need to make up the payments later in your mortgage term and we’ll work with you to find the best way to do this. There won’t be any impact on your credit rating during the period. Some eligibility criteria will apply.

 

Other payment options

 

We also have other options available, including making overpayments. If you’re able to make an overpayment in the short term you could reduce your monthly payments later on. There are some account terms and conditions and eligibility criteria that apply to this. We can discuss this in more detail if it’s an option for you.

Collections Team: 01733 821 388

 

Mortgage Servicing Team:

0333 321 1000

Newcastle Building Society

What Newcastle Says:

In line with the package of financial support announced by the Chancellor of the Exchequer, we are committed to support customers who experience difficulty with mortgage payments as a result of coronavirus. This includes payment holidays of up to three months.

 

If you are concerned about your financial situation please get in touch with us at the earliest opportunity; we have a range of options that we can consider in order to provide the support you need.  

Below are just some of the options that can be considered, subject to individual circumstances:

  • a change of payment date or method

  • payment breaks

  • waiving arrears fees/charges

  • reduced payments

  • a transfer to an alternative product (subject to any early repayment charges)

  • access to free, independent debt advice via PayPlan

Phone: 0345 702 3083

TSB

What TSB Says:

 

Customers with a TSB mortgage may apply for a repayment holiday for up to three months. This shouldn't impact your credit score.

Repayment holidays are subject to approval. If you take a repayment holiday, you will pay more interest overall.

Find out if you are eligible on our Mortgage Repayment Holidays page.

For new customers joining TSB, mortgage advisers and brokers will work with customers and understand their individual position.

Phone: 03459 758 758

Barclays

What Barclays Says:

 

I've heard about new Government measures to support mortgage holders at this time.

 

How is Barclays implementing these measures?

We’re offering a number of ways to support customers who have been financially affected by the coronavirus. Repayment holidays for residential mortgages is one of a number of options that may be available to support you.

What is a repayment holiday?

A repayment holiday allows you to take a break from making your contractual monthly mortgage payment for up to three months. This is only available for residential mortgage customers for now. We’re currently working on ways to support our buy-to-let customers in the short term.

 

Am I eligible for a mortgage payment holiday?

To save you time, please check the criteria below before calling us.

At the moment, we’re only offering payment holidays if you have a residential mortgage (for your home), and if your income has been affected by the coronavirus situation. We are currently looking at a way to help our buy-to-let customers in the short term.

If you’re experiencing longer-term financial difficulties (including if you’re already in arrears), a repayment holiday might not be suitable for your needs.

If you don’t meet the criteria now, please keep checking this page as we’re constantly reviewing the best way we can support you.

 

Does a repayment holiday affect my credit file?

No – arranging a repayment holiday won’t harm your credit file. It’s really important, though, to contact us as soon as possible if you need a repayment holiday, especially if you’re worried that you might not be able to make your next mortgage payment.

 

Will I be charged interest on my mortgage while the repayment holiday is in place?

Yes, we’ll continue charging interest on your mortgage, and we’ll apply it to your mortgage balance monthly. You will not, however, have to make any payments during the holiday period.

 

How will this affect my mortgage payment at the end of the holiday period?

We’ll tell you what your new monthly payment amount will be before the end of your holiday period. It might be higher than your payments before the repayment holiday. If you’re worried about paying the new amount, our support team may have other options, such as extending your mortgage term to ensure your payment is affordable.

 

Will I have to prove I’m suffering financial difficulty as a result of coronavirus?

We won’t ask you to provide evidence, but we’ll need to work through your individual circumstances to find the most appropriate way to support you.

 

How quickly can you pause my payments?

A repayment holiday will usually need to be agreed four working days before your next mortgage payment to take effect for the current month’s payment. We can, however, work with you to make sure the solution meets your personal circumstances.

 

Are there any other options available to me other than a repayment holiday?

Yes, we can discuss a number of other options with you. These could include the option to switch to interest-only payments for a limited period. Our support team will help to find the best solution for your individual circumstances.

Phone: 0333 202 7492

Natwest

What Natwest Says:

 

If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday. 

How to apply for a payment holiday:

We need you to send an email to us at:

mortgage-paymentholiday@natwest.com providing the key information we need to review and process your request.

Please ensure you include all the following information within your email

  1. All mortgage account numbers for which you are seeking a payment holiday

  2. Your full name (including any middle names)

  3. Property address details for the mortgage number(s) provided

  4. Please confirm if all your mortgage payments are up to date

  5. How many months payment holiday are you looking for (1, 2 or 3)

  6. From the start of which month would you like the payment holiday to commence

Here are some things to consider before applying for a payment holiday:

  • At the end of the holiday your monthly payments will be recalculated and you will see an increase in your monthly payments.  We’ll give you an estimate of what that will be before setting up your break.

  • The total amount of interest you pay over the term of the mortgage will increase.

Phone: 0345 302 0190

Metro
Bank

What Metro Says:

 

Are you offering support for customers with mortgages?

  • Customers with a Metro Bank mortgage will be able to request a three month repayment holiday where they are experiencing issues with their finances as a result of coronavirus. We’d encourage any customer that may be impacted to contact our Mortgage Servicing Team as soon as possible on 0345 319 1200.

 

What is a payment holiday?

  • A payment holiday is when we agree you can take a break from paying your monthly mortgage payment for a period of time – usually three months. The missed payments do need to be paid back at a later date – we will agree with you how the missed payments should be repaid, and this will depend on your individual situation.

 

What if I need longer than 3 months?

  • To start with, call our mortgage servicing team on 0345 319 1200. They will look at your financial situation with you at the end of the three-month period, and if you need more help we will look into other solutions.

 

What proof do I need?

  • Normally we would look into your financial situation and ask you for more information so we can work out the most suitable options. As these are exceptional circumstances and we want to support our customers, currently we are not asking for proof – but you will need to call us to talk through your situation.

 

Are all customers eligible?

  • If you are already in arrears, you may not be eligible for a payment holiday. Call us on 0345 319 1200 to find out about the other ways that we may be able to support you.

 

Will this impact my credit score?

  • If we’ve agreed a payment holiday with you in advance, any missed payments will not be reported to the credit reference agencies – so this shouldn’t impact your credit score. However, if you haven’t come to an agreement with us, missed payments would be reported as usual.

 

Can payment holidays be arranged for personal and buy-to-let mortgages?

  • Yes. Payment holidays can be organised for both residential and buy-to-let mortgages.

 

I’m struggling with my mortgage and concerned my property may be repossessed – what should I do?

  • In line with wider industry, Metro Bank will not pursue any possession action for the next three months with immediate effect from 18 March 2020.  Our customers are our top priority and we want them to be reassured that they will not have their homes repossessed at this difficult time. We’d encourage any customer that may be impacted by coronavirus to contact our Mortgage Servicing Team as soon as possible on 0345 319 1200 to discuss their options. 

Phone: 0345 319 1200

Vida Homeloans

What Vida Homeloans Says:

 

We recognise these are worrying times for many people and we are committed to supporting our customers as much as we possibly can. Vida Homeloans has a well-established forbearance policy in place to assist vulnerable customers. We will use this policy to support customers affected by the epidemic to ensure a fair customer outcome in each case. We will consider each case on its individual merits to ensure we get the best tailored outcome for each customer. We will carry out a full assessment before considering the appropriate measures needed. We can reassure our customers we will be doing all we can to ensure we achieve a fair outcome for them, based on their own individual situation.

Phone: 0344 8920155

Kensington Mortgages

What Kensington Mortgages Says:

 

I am affected by Covid-19, can I have a payment holiday?

If you or your family are affected by Covid-19, and you will struggle to pay your mortgage payment, please speak to our team so we can discuss the best option for you, which may well be a payment holiday.

 

Under what circumstances can I have a payment holiday?

If you are currently up to date with your mortgage payments, you or your family are affected by Covid-19 and you’re struggling to pay your mortgage, then a payment holiday or other appropriate option will be made available to you; however, it is important that you speak to our team and formally agree the best option for you, to ensure there is no detriment to your credit record.

 

Will you give me a three-month payment holiday?

The situation is evolving so quickly that we think it is important to maintain regular contact with our customers, which is why we would like to reassess your situation each month. A payment holiday is a way to defer your monthly instalment, but it will still be payable in the future and your account will still accrue interest; which means a three-month payment holiday may not be the best option for everyone.

 

What is a payment holiday and how does it work?

A payment holiday will mean that you will not have to make your monthly mortgage payment for an agreed period; the monthly payment is deferred to a later date.  It’s important to remember you will still owe the money and interest will continue to accrue whilst the deferred payments remain unpaid. 

 

How will a payment holiday impact my mortgage?

Your monthly instalment(s) will be deferred, interest will still accrue on your account and payment for the deferred monthly instalment(s) will be required later.

 

Should I pay something rather than nothing?

If we agree to a payment holiday with you and you can then afford to make a part payment, you should consider doing this as it will reduce the amount of interest that accrues and the overall amount outstanding at the end of the agreed period of payment deferment.

 

How will you expect me to make up the deferred monthly instalment(s) after my payment holiday?

We will review your circumstances at the time and work with you to find the best solution. For example, we may consider:

  • adding the deferred instalment(s) to your outstanding mortgage balance (capitalising the amount), so you can pay it over the remaining term of your mortgage,

  • agreeing to a short-term payment arrangement to clear the deferred instalment(s) over several months; or,

  • extending the original term of your mortgage.

 

Will a payment holiday have a negative impact on my credit record?

If you are currently up to date with your mortgage payments and we agree to a payment holiday with you due to the Covid-19 virus, then your credit record will not be negatively impacted.

 

Are payment holidays available for Buy-to-Let customers?

Yes. If you are a Buy-to-Let customer who is currently up to date with their mortgage payments and your tenants are impacted by Covid-19, a payment holiday may be an option available to you. Payment holidays are being provided on the understanding that this relief will be passed on to your impacted tenants.

 

I’ve agreed to a payment holiday with you, but I’ve logged into my account online and the payment is showing as due and outstanding?

Please bear with us, we are working through the technical nuances of offering payment holidays to our up to date customers. We can assure you that if you have agreed the payment holiday with our team, your payment is not due, your credit record will not be negatively impacted, and we will update your account as soon as possible.

 

What happens if I’m already in arrears and are affected by Covid-19?

If you or your family are affected by Covid-19 and you’re concerned about the impact on your income, please speak to our team as soon as possible. We will review the changes to your circumstances and look at what options may be available to you, whilst ensuring that your mortgage remains sustainable. 

 

I’m already in arrears and concerned that my situation is not going to improve; will you repossess my home?

From the 19 March 2020, we will not be taking any legal action that could result in repossession for three months.

Phone: 0344 8920155

Fleet Mortgages

What Fleet Mortgages Says:

 

We understand that recent developments around Coronavirus (COVID-19) will be concerning. Our priority is to look after our colleagues, intermediaries and customers, and we have put in place measures to support our brokers and customers during these challenging times.

 

If you are a Landlord and think you’ll struggle to make your monthly mortgage payments specifically because of Coronavirus, we can help you by offering a 3-month payment holiday.

What is a payment holiday?

A payment holiday allows a borrower to defer mortgage payments for an agreed period. It is important to remember that you still owe that money and the interest on your mortgage still accrues during a payment holiday. At the end of the payment holiday Fleet Mortgages will contact you to assess your circumstances and agree a repayment plan for the arrears accrued.

 

Eligibility:

A payment holiday will be available to customers who are up to date on their mortgage payments, and who have lost income because of the impact of Covid-19.

 

How do I apply:

If you are concerned about making your mortgage payments during this time you should contact us as soon as possible. You will not need to complete an application; you will just need to self-certify that your income has been either directly or indirectly impacted by Covid-19.

 

Self-Certification:

You will need to self-certify that your tenant’s income has been impacted by Covid-19. Landlords are expected to pass on this relief to their tenants to ensure that they are supported during the Coronavirus crisis.

 

When will the payment holiday take effect:

The commencement date for the deferred period will be agreed on a case by case basis.

 

During the payment holiday period:

You will not have to make any monthly mortgage payments for a set amount of time, in this case up to three months. Arrears fees will be waived during the payment holiday period.

 

After the payment holiday ends:

At the end of the payment holiday a member of the Fleet Mortgage Services team will contact you to assess your circumstances. Repayment of the arrears will be agreed on a case by case basis.

 

Fleet is committed to supporting landlords experiencing payment difficulties on a case by case basis.

 

If you’re concerned that you won’t be able to make your regular mortgage payment, due to the COVID-19 crisis or any other reason, contact us to discuss the various ways we can help you.

Phone: 01252 916 800

Birmingham Midshires

  • If payment holiday is being requested for Covid-19 related hardship it will not affect credit score

  • Payment holiday will be provided for up to 3 months

  • No affordability assessment will be required

Phone: 0345 300 2627

Pepper Money

No specific information has been made available. Contact Pepper Money on 03333 701 102.

Phone: 03333 701 102

Lendinvest

No specific information has been made available. Contact Lendinvest on 020 3846 6880.

Phone: 020 3846 6880

The Mortgage Works

What The Mortgage Works Says:

 

Coronavirus: Mortgage payment holiday

If your client thinks they’ll struggle to make their monthly mortgage payments because of Coronavirus, we can help them by offering our customers a 3-month mortgage payment holiday. A mortgage payment holiday is a break from paying their mortgage. It won’t affect their credit rating, so there’s one less thing for them to worry about.

 

Who can apply for a mortgage payment holiday?

Your client can apply for a mortgage payment holiday if:

  • Their finances have been affected by Coronavirus

  • They’re up to date with their monthly mortgage payments (If they’re already behind on their mortgage payments, our Money Worries page can help)

  • Have consent from everyone named on the mortgage.

 

Is a mortgage payment holiday the right option?

It’s important to remember that a mortgage holiday is a temporary break from their mortgage payments, to help them through these uncertain times.

There are a few things to consider before applying for a mortgage payment holiday, to make sure it’s right for their situation:

  • When the payments start again after the payment holiday, they’ll be recalculated and may increase, as a result of the previous payments due being added to their mortgage balance.

  • The total amount of interest they pay over the term of their mortgage will increase.

 

Apply for a payment holiday

Where we can, we’ll start their payment holiday from their next payment. If their next payment is in the next few days, their payment holiday may start the following month. We’ll confirm the details when we write to them confirming their payment holiday, this will be within 5-7 working days from submitting their application.

 

To request a payment holiday, your client should email us at SLPaymentholiday@nationwide.co.uk and include the following information: 

  • Name:

  • Mortgage account number:

  • Mortgaged property address:

We also need them to state the following: 

  • I confirm I am in financial difficulty.

  • I confirm I am affected by Coronavirus.

  • I confirm I understand when my payments start again, my mortgage payments and interest may increase.

  • I confirm I have consent from everyone named on the mortgage.   

  • I confirm I'm happy for TMW to reply to me by email.

 

If any of the information is incorrect or your client doesn't include the above statements, there will be a delay to the request. 

 

The information your client provides will be held by The Mortgage Works. We'll use it to process the request and help manage the account(s) and any services used. By continuing with their request, they confirm they're happy with this and that they've had a chance to read How we use your information.

Phone: 0345 606 40 60

Platform Mortgages

What Platform Mortgages Says:

 

We know that a lot of our customers may be affected either directly or indirectly by the recent events relating to coronavirus. We are here to help and support you.

One of the ways we are helping is to offer customers impacted by coronavirus a mortgage payment holiday for up to 3 months.

 

What is a mortgage payment holiday?

A mortgage payment holiday is a temporary break from making your payments. You won’t go into arrears during that time and your credit rating won’t be affected.

 

What happens to my mortgage payment amount after a payment holiday?

When the payment holiday ends after 3 months, payments will start again. We will recalculate your monthly payment, and you may see it increase to include payments not made during the holiday. If you have a repayment mortgage, we may be able to extend your mortgage by 3 months to reduce the impact to your monthly payments.

If you’re still in financial hardship after 3 months, our specialist teams will work with you to agree the most appropriate outcome for you based on your circumstances.

 

What happens to the interest on my mortgage during a payment holiday?

Interest will continue to be applied to your mortgage during your payment holiday, but we won’t ask you to pay this at the time. This will mean that the total amount of interest you pay over the term of your mortgage will increase.

 

Are you waiving penalties for missed payments?

We don’t apply penalties for missed payments.

 

Will my credit file be affected?

No. A payment holiday won’t have any adverse impact on your credit status.

 

How do I apply for a mortgage payment holiday?

Before applying, please make sure you’ve read and understood the information above. Then, please send us an email including the following information:

  1. Name

  2. Postcode and house number

  3. Lender

  4. Length of payment holiday (up to 3 months)

  5. Reason:

    1. Loss of employment

    2. Self-employed - business impact

    3. Reduced hours

    4. Illness/Self Isolating

    5. Child care reasons

    6. Other

Please do not include any additional personal information.

If you have a Co-operative Bank or Britannia mortgage, please email;

britanniacollections@co-operativebank.co.uk

If you have a Platform, Mortgage Agency Services or Verso mortgage, please email;

opt.plymouth@wmsl.co.uk

 

Next steps

We will aim to respond as soon as possible. We’re currently experiencing a high volume of applications, so please bear with us.

You don’t need to provide evidence of financial difficulties.

If you hold your mortgage jointly with another person, we only need instruction from one of you.

Once we have agreed your payment holiday, we’ll write to you to confirm the arrangements.

Phone: 08000 288 288

Foundation Home
Loans

What Foundation Home Loans Says:

 

We understand that during the current environment you may have concerns over your mortgage payments.

Please be assured that we will work with you to find the right solution for you during these difficult times. If you have any questions or concerns, please call us on 0344 770 8030. As you can imagine, we are experiencing high call volumes so please be patient. Alternatively you can contact us by email at am@foundationhomeloans.co.uk.

Phone: 0344 770 8030

Leeds Building Society

What Leeds Building Society Says:

 

For those members who are worried or may now struggle to meet mortgage payments because of coronavirus, we've made some changes.

 

Arrears fees waived: to make things a little easier, we've waived any arrears fees until the end of May.

 

Repossessions suspended: in addition and for extra peace of mind, we won't seek possession of any properties during this period.

 

Mortgage payment holidays: If you think you’ll have difficulty paying your mortgage due to coronavirus (COVID-19), we’re offering mortgage payment holidays for up to three months.

These will be for mortgage customers as well as those buy to let landlords whose tenants are affected by coronavirus.

A mortgage payment holiday is a break from paying your mortgage that won’t affect your credit rating. You’ll find more information on how to apply here

Mortgage Payment Holiday Support team on 03451 960585


Mortgage Support team on 0113 225 7972

Accord
Mortgages

What Accord Mortgages Says:

 

If you are able to maintain your mortgage payments, you should continue to do so. However, if you have been financially impacted by COVID19 and this is impacting your ability to meet your monthly mortgage payment, then you are able to request a payment holiday up to a maximum of 3 months as long as you are currently up to date with your mortgage repayments without any impact on your credit file. If you are currently in arrears, please contact us on 08001382402 (open 9am - 5pm weekdays and 9am - 1pm Saturday), to discuss alternative solutions.

If you choose to take a payment holiday you need to be aware that the interest usually charged within your monthly payments will be added to the balance of the mortgage. Your account will be re-calculated at the end of the instalment break and written confirmation will be provided. The payment will be calculated at that time using your higher balance and spread throughout the remaining term. It is very likely your monthly payments will increase.

If you have elements of your mortgage account on interest only you need to be aware that these balances will increase to cover the amount of accrued interest that has been added due to the missed payments.

For the interest only elements of your mortgage the recalculated monthly payments will continue to only pay off the interest and will not reduce your increased outstanding balance. It is important, therefore, to check regularly that your savings plan and other investment plan that you may have in place is on track to repay this mortgage at the end of its term.

By requesting a payment holiday, you are confirming:

  • You have been financially impacted by COVID19

  • You want to proceed with the payment holiday

  • You will be able to start to repay your mortgage once the payment holiday ends.

 

If your mortgage is a buy to let and we agree a payment holiday with you because your tenant is unable to pay the rent then the benefit of the payment holiday should be passed onto the tenant.

 

If you hold more than one account with us, please contact us on 08001382402 (open 9am - 5pm weekdays and 9am - 1pm Saturday).

Although Payment Holidays can help in the short term, if you have a repayment mortgage at the time of the payment holiday the interest will continue to be added to your mortgage and the missed payments will need to be made up over the remainder of the mortgage term, meaning that your contractual monthly payment will increase.

If you have made over payments to your mortgage that have not been processed as a capital repayment it is expected that over payments are utilised before a payment holiday will be agreed.

 

You may be eligible to apply for a Payment Holiday if:

  • Your mortgage payments are up to date

  • You have been directly or indirectly impacted by Covid-19

 

If your account is in arrears, you may be eligible but we would need to talk to you to assess this.

 
Although we try to help as many customers as possible, there will be some cases where a payment holiday may not be available to you

© 2019 Lendlord Limited. 

Company registration number: 11973095

Phone0208 191 9611 

Offices: 5-6 First Floor Popin Business Centre,

Wembley, HA9 0HF

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